FREQUENTLY ASKED QUESTIONS
ONLINE ORDERING
Can I use my own Fed Ex Account?
YES. Please call 808-841-3344 to arrange the shipment.
Can I pick up at the retail store instead of having it shipped?
YES. Please call 808-841-3344 to place your order and arrange for in-store pick-up.
Can I pay over the phone?
YES. Place your order and call 808-841-3344 to pay.
FACTORY TOURS
Do I need a reservation?
YES. Please contact us at 808-841-3344 or susan@menehunemac.com to reserve your spot.
Can I carry my infant/child during the tour?
NO. Everyone who enters the factory floor must be 7 years or older.
Can my 7 year old take the tour by themselves?
NO. Kids under the age of 17 must be accompanied by an adult.
My 4 year old wants to make chocolate. Is there a way for them to do that?
YES. Kids under 7 years old can make their chocolates in another area, not the factory.
My child is allergic to nuts can they still make chocolate with no nuts?
NO. Our facility and retail store processes nuts and will have nut particles within the facility and products.
Can we lick the bowl?
NO. Due to sanitary reasons, no licking in the factory.
PRODUCTS
Can I buy your products in the continental US?
NO. We only sell it at our products in our chocolate boutique and specialty shops with in Hawaii.
What is your #1 seller?
We’ve noticed:
Dark Chocolate: San Francisco, Seattle, Chicago, New York, Germany, women
Milk Chocolate: Los Angeles, Arizona, Midwest, Canada, Australia, Korea, women
Pineapple Snow: Midwest, Japan, male
Orange Creme: Kids (they think it tastes like Jamba Juice orange dream), Dudes 30+ (they think it tastes like Creamsicle ice cream)
What is Dark Chocolate ARARE?
Arare is a rice cracker often found in party and nut mixes. It’s crunchy and slightly salty. Dark chocolate Arare: The arare is covered with our rich dark chocolate and has become the #1 local favorite. Sweet, salty, crunchy – who can resist!
Why is your chocolate more expensive than the other brands?
Our handmade process allows us to use a thick and rich chocolate. We do not add oil or wax to thin-out/ dilute our chocolates. We also use 100% Hawaiian grown macadamia nuts in all of our products. We manufacture 100% of our products in Hawaii, support local mac nut farmers, and use local talent.
CUSTOM FAVORS
My reception is at the beach/outdoors, can I still have chocolate favors?
Yes & No. You can have chocolates but need to handle them carefully when it’s hot. We recommend leaving them in coolers or in an air conditioned space and place them on a table as your guests depart. Either place them on a table or hand them out to guests.
How early should I place my order for custom favors?
We kindly ask for 6-8 weeks advance notice on custom favors.
THE INSIDE SCOOP
Can I see a menehune?
MAYBE. If you are quick, quiet, and patient….only during the night.
Can I taste the various flavors?
YES. We have 10-15 chocolates and 3-7 crunchy items to sample.
What is the worst flavor you made?
We are the mad scientists of the chocolate world. Curry, wasabi, and cinnamon -EPIC FAIL!
Is this a family business?
YES. 92 yr old, Grandma Annie is still in charge and uses a BIG chocolate paddle as a cane.
Besides Menehune Mac, what are your favorite chocolates?
Kee’s Chocolates in SoHo, NYC – truffles are OMG, YUMMY!
Royce’ Chocolate in Sapporo, Japan - nama chocolates. Fresh & silky soft!
M &M’s…peanut, of course
ONLINE ORDERING
Can I use my own Fed Ex Account?
YES. Please call 808-841-3344 to arrange the shipment.
Can I pick up at the retail store instead of having it shipped?
YES. Please call 808-841-3344 to place your order and arrange for in-store pick-up.
Can I pay over the phone?
YES. Place your order and call 808-841-3344 to pay.
FACTORY TOURS
Do I need a reservation?
YES. Please contact us at 808-841-3344 or susan@menehunemac.com to reserve your spot.
Can I carry my infant/child during the tour?
NO. Everyone who enters the factory floor must be 7 years or older.
Can my 7 year old take the tour by themselves?
NO. Kids under the age of 17 must be accompanied by an adult.
My 4 year old wants to make chocolate. Is there a way for them to do that?
YES. Kids under 7 years old can make their chocolates in another area, not the factory.
My child is allergic to nuts can they still make chocolate with no nuts?
NO. Our facility and retail store processes nuts and will have nut particles within the facility and products.
Can we lick the bowl?
NO. Due to sanitary reasons, no licking in the factory.
PRODUCTS
Can I buy your products in the continental US?
NO. We only sell it at our products in our chocolate boutique and specialty shops with in Hawaii.
What is your #1 seller?
We’ve noticed:
Dark Chocolate: San Francisco, Seattle, Chicago, New York, Germany, women
Milk Chocolate: Los Angeles, Arizona, Midwest, Canada, Australia, Korea, women
Pineapple Snow: Midwest, Japan, male
Orange Creme: Kids (they think it tastes like Jamba Juice orange dream), Dudes 30+ (they think it tastes like Creamsicle ice cream)
What is Dark Chocolate ARARE?
Arare is a rice cracker often found in party and nut mixes. It’s crunchy and slightly salty. Dark chocolate Arare: The arare is covered with our rich dark chocolate and has become the #1 local favorite. Sweet, salty, crunchy – who can resist!
Why is your chocolate more expensive than the other brands?
Our handmade process allows us to use a thick and rich chocolate. We do not add oil or wax to thin-out/ dilute our chocolates. We also use 100% Hawaiian grown macadamia nuts in all of our products. We manufacture 100% of our products in Hawaii, support local mac nut farmers, and use local talent.
CUSTOM FAVORS
My reception is at the beach/outdoors, can I still have chocolate favors?
Yes & No. You can have chocolates but need to handle them carefully when it’s hot. We recommend leaving them in coolers or in an air conditioned space and place them on a table as your guests depart. Either place them on a table or hand them out to guests.
How early should I place my order for custom favors?
We kindly ask for 6-8 weeks advance notice on custom favors.
THE INSIDE SCOOP
Can I see a menehune?
MAYBE. If you are quick, quiet, and patient….only during the night.
Can I taste the various flavors?
YES. We have 10-15 chocolates and 3-7 crunchy items to sample.
What is the worst flavor you made?
We are the mad scientists of the chocolate world. Curry, wasabi, and cinnamon -EPIC FAIL!
Is this a family business?
YES. 92 yr old, Grandma Annie is still in charge and uses a BIG chocolate paddle as a cane.
Besides Menehune Mac, what are your favorite chocolates?
Kee’s Chocolates in SoHo, NYC – truffles are OMG, YUMMY!
Royce’ Chocolate in Sapporo, Japan - nama chocolates. Fresh & silky soft!
M &M’s…peanut, of course